Mobile Managed Services
InfoLogix’s mobile managed services allow you to focus on your business rather than your mobility solution. Our professional technical engineers ensure that your all of your mobile elements are working properly at all times and that the full benefit of the solution is realized. As with many of our services, our mobile managed services are customizable. You can decide to what degree InfoLogix assists your IT staff in its everyday roles.
As part of our managed services, InfoLogix professionals are available to troubleshoot 24x7x365 so that your problems will be addressed before your mobile business is affected. Our constant remote monitors and network operations center also ensure that preventative maintenance can be taken to reduce IT costs and manage security.
InfoLogix’s managed services also include configuration and implementation, asset management, management of maintenance and repair, and the Customer Care Portal to manage your entire mobility deployment, across multiple locations, all the way to the device level.
InfoLogix's Customer Care Portal
A correctly implemented mobility solution can drastically change how your hospital operates by improving efficiency and providing data at your fingertips, whether you are in a nurse’s station or the ER. But keeping rack of equipment data like serial numbers, owner, warranty status, repair history and trouble ticket history can be time consuming, complex and can erase much of the cost savings from implementing the technology.
When you purchase devices and equipment for a mobility solution from InfoLogix, only we use our unique Customer Care Portal to help you manage them. The Customer Care Portal is an integral part of our managed service offering because it enables faster response times, more organized processes and a higher level of business intelligence – so you know the status of your equipment all the time.
Learn more about the Healthcare Customer Care Portal.
Information You Need…Right at Your Fingertips
The Customer Care Portal gives you access to the information that is most important to you like the InfoLogix Help Desk, Asset Tracking details, Site Management and Document Management. These modules are located on the Customer Care Portal Dashboard, a visual overview of the Customer Care Portal. Organize information and run both pre-determined and custom reports.